Multichoice
Wrong billing date, Not updated on system

To whom this may concern. I have called in 2 months in a row to correct my billing date which was supposed to have been moved to the 1st of every month. This disconnected me last month after i have paid and they did not activate my HD channels. So i was paying for a full package but did not have HD channels for 2 weeks. I contacted the call center on the 11th Aug Ref: 137770694 where i spoke to a supervisor or a consultant who said that they would reimburse me for my time without HD. The amount i was given to pay at the end of August was R290 or something around there. The call recording will provide the details. However, again last night i had to contact Multichoice because the disconnected me again. To my surprise they did not record my new billing date and there was no note from the 11th August stating my amount that i should pay. The consultant did not record anything!!! I am frustrated with Multichoice every single month because people cannot do their jobs properly! It costs me money to call and wait to sort things out. Nobody seems to care about customers!!! strange. I want to know what my amount is before i need to make a payment before the 1st Sep. I have more details..

Company: Multichoice
Country: South Africa
City: Cape Town

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