Multichoice
MIS-ALLOCATION OF PAYMENT

In May multichoice sends me a sms notification stating that a debit order for December did not go through. I then call their call centre to find out what they referring, I was well aware that the debit order did not go through that why I did an electronic payment on the 30 of Dec which reflected on the 1 of Jan in their account. In march i call to downgrade from the full bouquet the consultant informs me that i am in credit with them i don't actually need to pay them that month. i do excatly as advised now they want me to pay for their incompetency. today they telling me that the person that was dealing with this query is not at work. i have waiting for 30 days fro them to give feedback.

Company: Multichoice
Country: South Africa
City: HEAD OFFICE

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