Multichoice
POOR SERVICE

I am deeply shocked, disappointed and disgusted at the service received thus far.

I contacted multichoice on the 23rd May after I accidentally paid in morethan what my montly subscription is. I was then requested to send through my ID copy, bank statement and a letter requesting the refund which I send on th same day. To date I have not had any communication other than me calling and enquiring about my refund this morning. I spoke to Merriam Molefe who seemed clueless about what was happenin on my account, I then requested to speak to her manager, I was transferred to Lucia Radebe who was supposed to in my opinion have an idea of what was happening instead of telling that my documents were not received and I have to resend them whereas I reveiced confirmation that documents were received. She assured me that she will escalate the request again to accounts which was not done by the time I called this afternoon. I then spoke to Hope who confirmed that my request was on pending mode and nothing was done. She then said she has resent my request and I would get a call from the people dealing with refunds.

Company: Multichoice
Country: South Africa
City: Johannesburg

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