Nu Metro
Customers has to pay full price because offline

Numetro was offline and blamed telkom. No loyalty cards worked because of this. I complained at the supervisor about the fact that I have to pay the full ticket price which is unfair because why should a customer be penilased if their system is faulty.she was not willing to make an alternative plan or to process a manual discount. She just said it is out of her hands and can do nothing to rectify the situation. Either I pay full price or I do not watch a movie. This is absolutely pathetic that there is no procedure in place should a system be offline!

Company: Nu Metro
Country: South Africa
City: Montecasino

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