Discovery Health
Why does it take so long to process a claim

I must send emails the whole time to follow up from my previous complaint on Hellopeter and now the claim for the R540 has been submitted wrong by your own people and processed and then rejected 5 times in total since the 10th

its the 22nd today and we only received our money from 12 march a month later

you still owe us R540 and R260.70 for 10 April and these claims have not even been processed correctly for payment after 12 days

and then I want to know how to claim for the PMB so that I can send in the claims

what is going on that your service is this pathetic

I want a manager that knows what is going on in chronic medication to phone me im sick and tired of this tiresome process to just process a claim

and speak to my wife there is special consent on my account

how can Du buisson not be your preferred supplier if the blood request was done on a discovery letter head received from the Dr are you insane

Do you even train your people in the claims department because they have no idea what the they are doing

and then we are still awaiting feedback for the request for medical equipment how long is that going to take

I cant believe that we receive this service

Company: Discovery Health
Country: South Africa
City: Claims department

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