Discovery Health
Discovery's deliberate claim delay CONTINUES

I am incredibly frustrated with Discovery Health's POOR communication and PATHETIC level of feedback to their customers.

I have been battling EXTENSIVELY since the 2nd week in July to have a claim of R200 processed, and even after my HelloPeter report last week where I discussed Discovery's lack of feedback to their clients if there is information LACKING, their strategey to just leave it as such, and not get back to the client, is still CLEARLY the policy.

Even after I was assured by the client complaints manager that my claim would be processed, and even AFTER receiving a CLAIMS approval email, I still had to follow up with the call centre to get my claim processed due to them "NOT HAVING THE CORRECT BANKING DETAILS"

I find it funny how you can BILL ME, month on month, and HAPPILY take my money from an account, which you CLEARLY have my details... only to now say that you do NOT have my details...

If a processed claim FAILS, surely the client needs to be contacted and informed of this, but again... I am the one contacting you, to follow up on my claim.

This was a R200 claim... I shudder to think how other people are battling to get their claims from your organization!

Company: Discovery Health
Country: South Africa
City: Claims

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