Momentum Health
Poor Communication and Handling of My Complaint

I joined Momentum Health last year, a process that was completely mishandled by a telesales agent from Budget that led to MH putting restrictions on claims for conditions I do not even have. Fast forward, a debit order for my Jan-13 premium bounced due to insufficient funds on my account. MH contacted me to notify me of this, as well as to inform me that my benefits were suspended. I promised to sort this out within or at the end of the month (Jan). Come end of Jan-13, I was double debited to cover the scheduled premium and the arrears premium., which was okay with me. Come end of Feb-13, again I was double debited. I immediately notified MH of this, requesting for clarity and/or a refund. In addition, I emailed copies of my bank statement to support my claim. Several calls and emails later, all I have are numerous reference numbers but; no explanation from anyone about why this happened, ii. no refund, or promise of this (or formal decline of the refund request), iii. my benefits are still suspended (as I was informed by one of the customer care agents). I am a new member with no claim to date but already disillusioned. What will happen when I have bigger problems/requests/claims?

Company: Momentum Health
Country: South Africa
City: Finance/Customer Care

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