Liberty Medical Scheme
Liberty fails to reimburse claims owed to client

Liberty Medical Scheme Bona Plus option allows me to have an emergency benefit of R1000 per annum for cases where I use an 'out of service' doctor. On two separate occasions, I had a medical emergency in Port Elizabeth. I have emailed the statements from these, along with the necessary reimbursement form a number of times to Liberty. In addition, I have phoned them three times to ask for follow up. Both consultations amount to less than R 1000.

I have received NO follow up, No reimbursement and am very dissatisfied. Where is the service that I am paying for?

Company: Liberty Medical Scheme
Country: South Africa
City: Pretoria Head Office

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