Bankmed
Why should I have to follow up with Bankmed???

This is the 2nd instance where I have not received the service I expect as a paying customer.

The first instance was when I sent an email to the Enquiries mailbox to escalate my dissatisfaction with a chronic medication application that was declined. I sent the email on 20/12/2012 and only received a response on 08/02/2013. Although the medication was approved with certain conditions, I am not happy with the time Bankmed took to respond.

In the second instance, I sent an email to the Treatment mailbox requesting pre-authorisation for a procedure that needs to be done later this month. I sent the request on 04/02/2013 and to date I have not received the decency of a response or advice that the request is being considered. Please investigate and reply as time is running out and I need to make sure that all arrangements are made and in place.

Bankmed, this is not a free service you are providing. As a customer who is paying dearly I expect a professional service however at this stage it is far below anyone's reasonable expectations.

Company: Bankmed
Country: South Africa
City: Enquiries & Treatment ma

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