Discovery Health
Three months and still no solution

In November 2012, I submitted the application forms and supporting documentation to have my father's one Chronic Medicine Authorisation extended under the Rule Exception Payment for 2013. I have phoned to follow up countless times and each time I am told that it is "in process" and I should fone back in 2 days time. My most recent call - which was an hour long - established that the application had been sent to the incorrect department but the consultant assured me that it would be forwarded to the correct department and that I would have feed back within 5 days. I have previously complained on Hello Peter regarding delayed refunds for this same medicine - and have the contact details for someone in the Executive Office who deals with this sort of issue. I have emailed her, with no response; and I have left a phone message for her - which also went unanswered. I do not have the time to spend an hour on the fone each time I call to follow this up - and my dad will need his meds later this week. I find it ridiculous that the only way to get an issue resolved is to complain on HP - but right now, I don't know what else to do.

Company: Discovery Health
Country: South Africa
City: Sandton

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