Healthcare & Mobililty Africa
Lack of empathy - deceased customer - Healthcare

My husband is disabled - had his leg amputated in 2001. We purchased a mobility scooter to assist him
with mobility on 31 October 2013. It was delivered 2 weeks later in November. He never used it besides testing on the day of delivery. He passed away on 19 November, a few days after delivery. We contacted the Company to request that they cancel the order and we were prepared to pay a penalty. They clearly indicated that they could not assist although on purchasing the product they indicated that they have the best aftercare service, etc. The cost of the scooter was R21, 900. It has never been used and is brand new. I was assured that the Manager would return my call within a few mintues. I have as yet received no response.
I do believe that under the circumstances, the matter should be approached with empathy and sensitivity.
I only called them today, 28 November, but purely because it was not considered a priority under the circumstances. Sadly, the promised, reliable international reputation and after care service of the supplier does not extend to the humane aspects, but is strictly confined to the contractual obligations.

Company: Healthcare & Mobililty Africa
Country: South Africa
City: Cape Town

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