Dial-a-bed
Late Delivery of cash purchased bed

The day (05/07/2013) I went in to purchase my bed (cash) was the day my father died. My family and I were supposed to be grieving my father's death instead I had to deal with the grief Dial-a-bed were giving me. This is not the kind of grief I was prepared to tolerate or accept for that matter.

I requested my bed to be delivered on Saturday the 6th July, but was advised this would not be possible. I expressed concern to the sales associate and store manager due to the circumstances with which I was faced. I was assured that my bed would be delivered no later than Wednesday, which was also the day my first guests would arrive. I agreed to this delivery date bona fide. Tragically, while I received my guests yesterday, I was not in receipt of my bed (King Koil Jupiter).

I am appalled at the lack of professionalism, courtesy and sensitivity I have been dealt with.

I have requested a reimbursement of the accommdation costs I incurred as well as a refund of the dishonoured delivery cost charged to me and an apology.

More than a week later I have not received a single response in this regard.

Company: Dial-a-bed
Country: South Africa
City: Gauteng

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