Discovery Health
Poor, poor Service

The claims division is really a pain in the fundamental orifice. I sent through a claim and I get a email which states "Dear Member, The details on the claim you sent to Discovery Health are incomplete. Please check the dates, amounts and procedure codes and email copy to [Email Removed] or fax to .. Now my dear friend how must I know which one of the 3 items you require.

Off I go get the relevant information and submit it to receive the same email. Phone now and get told they need the invoice from the chemist with the codes.

Now I got this and make sure I have everything and send the invoice with the receipt to Claims to get an email that says there is no invoice

Please someone catch a wakeup and send back emails that inform us what is missing

Company: Discovery Health
Country: South Africa
City: Claims Division

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