Discovery Health
Claims not being read before being processed

I've lost count on how many times this has happened, and this is the second time that I'm just complaining directly on HelloPeter as this seems to be the only way get this problem fixed without me having to chase Discovery around for not doing the proper job and waisting money on calls.

I have resubmitted a corrected invoice with an adjusted ICD10 code on it to Discovery, again, to the email address of [Email Removed] which they told me to do with the last complaint that I made, and I received an email back saying that my email was received. But once again they didn't even bother to read it and just put it through on my statement as code 54, previously submitted claim.

It seems that it doesn't matter which email address I send it to, the result is still the same.

Company: Discovery Health
Country: South Africa
City: Main Brach

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