Royal Hotel
Horrid service from the administrative staff

I sent an email to Royal Hotel Ladysmith reservations with a request for a tax invoice on 11 June 2013.
No feedback was received. The same request was forwarded to the same email address yesterday and still no response received. Today I proceeded to forward the same email again and decided to follow up with a phone call. I requested to speak to the manager in order to make her aware of the level of service the staff is offering to our business and was transferred to the reservation consultant Xoli, I then proceed to ask if she had received my requests for invoices and she told me that invoices were are not her responsibility and that the people in accounts are responsible for same. I then asked if she had received my second and third requests to the same email address and confirmed having received them and further reiterated that this is just not her responsibility and that she sent the request to accounts. what is the turnaround time for this request? in the case that I client forwards the invoice request to the exact email address, should it not be the recipient's responsibility to escalate or follow up? Could Xoli not have advised me that I am sending the email to the wrong emai

Company: Royal Hotel
Country: South Africa
City: Ladysmith

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