Samsung South Africa
S4 Swollen, Service Centre not helpful

My battery began swelling 3 days ago. It switches off with 50-70% battery power and then has 0% left after the restart. After the tumultuous process of finding their phone number and having the phone ring a few times without them answering. I speak to a consultant who says it is not a guaranteed swop out and they will take 2/3days to assess the phone. My problem is this:
This is a known issue with the S4, why does it take that long to assess and furthermore I expect them to swop this faulty battery out immediately. Ive posted my phone number below, but no use in trying to call me as my S4 will probably switch off.

Company: Samsung South Africa
Country: South Africa
City: Smart Service Centre

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