Cell C
SAMSUNG GALAXY S4 KNOWN BATTERY ISSUE

I took out a contract with Cell C 2 months ago. Suddenly my phone's battery keeps dying. It says 80% charged, then suddenly switches off and says 0%. The battery has also started swelling up. It keeps saying 0% every few hours.

I researched this problem, to find that is it a KNOWN issue with the Galaxy S4 batteries. Samsung are replacing batteries free of charge because of these faulty batteries.

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I took my phone in to Cell C and they said they have to send it into repairs for up to 21 days, I find this completely unacceptable when you can clearly see the battery is swollen and it is a KNOWN issue that Samsung have acknowledged. Samsung offer a free battery replacement internationally. Cell C don't care.

This is unacceptable and want it resolved

Company: Cell C
Country: South Africa
City: Centurion

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