BMW Autobavaria
Solve poor service and repairs by passing the buck

My mini was taken to the dealership and booked in as its alarm went off in the middle of the night and the car was found wet inside with windows that would not seal all the way to the top. Mini accepted the vehicle and replaced the damaged electronics and billed 11000 to the motor plan and sent me on my way with no full explanation. The elctronics were still not fixed so I called the same day and returned the car the following day. It was then discovered that a generic window had been fitted by the dealership I bought the mini from. This however was never picked up in the Roadworthy test I had to pay for to transfer the mini into my name on the motor plan (R1500) or in the initial repair complaint. Mini then advised me that the car would not be covered by them and I in effect owe them money now as it was a generic window. Luckily the honourable windscreen company paid for all the repairs, but mini held my car "ransom" for 2 months until a total of 20000 was paid. They never took responsibility once for the Roadworthy test, or the "mis-diagnosis" (no diagnosis at all!) and passed the buck to us and the Toyota and windscreen company. Am I not their customer not Toyota or Windscreen's

Company: BMW Autobavaria
Country: South Africa
City: Midrand

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