Absa
Unable to assist, refusal to help telephonically

I gave my husband R1300 to deposit into my savings account. Unaware of the total, he didn't realise anything was amiss when only R1200 was accepted & proceeded with the transaction. Unable to find where R100 could have gone missing, I contacted the branch to request that they confirm if the balance for the ATM was correct for that day and thus rule out if the ATM counted the amount incorrectly. I was told by a customer services lady that she would phone me back on Wednesday. I didn't receive a call.
I phoned back today, only to be told that this query requires my physical presence in the branch. I stated that all I wanted was to know if there was an error in the ATM total and if so take further steps to see that my R100 was returned to me. This was refused as a query like that can only be done if it logged and they require me in the branch to do so. I explained that I often work 7 days a week and will only be able to get there in a few weeks by which time this could be negligible. Otherwise I have to take time off work and use extra fuel to resolve this, which I would be willing to do IF I knew that there had been an error with the ATM.
High charges paid, poor service back!

Company: Absa
Country: South Africa
City: Walker Drive

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