Standard Bank
Worst service eve

In Oct 2013, there was activity on my acc & R100 was, the card division gave me a call and blocked the card and proceeded to order a new card which I requested be sent to the Rosebank branch in 3-7 working days as advised. 7 days later my card was ready for collection but at the Rivonia branch?? which I was told that if I don't fetch it myself, it would take an additional 7 working days to re-route it to the correct branch- I flat out refused this explanation &1 of the consultants at the branch had to fetch it- security breach- and didn't come back on time which meant I had to return a day later.

New card in hand and 3 days later R7000 was from my acc, again the card division blocked the card and ordered a new one. a week later the money was refunded but not a single person from Standard bank gave me a call to update me about the investigation. While waiting for the new card, R350 was from my acc. No- one was able to trace the transfer and a call was logged with Gijima, 4 working days later, I give them a call and NOW I am told that the call was logged incorrectly & it will now take 12 WORKING days to resolve??

IN the middle of DEC really really???

Company: Standard Bank
Country: South Africa
City: Rosebank

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