Outsurance
Who needs to Bend over Backwards, the client?

I am from the Strand, Western Cape. I have registered a claim on Tuesday 26 March 2013 for a motor vehicle accident. I was referred to an assessor who assessed the damage to the car and who kindly informed me that OUTSURANCE do not make use of any panel beaters in the Somerset West or Strand area but refer their clients to cheaper panel shops in Cape Town. This I find very disturbing to think that I drive a brand new vehicle that needs to be fixed by a "CHEAPER" panel shop just because OUTSURANCE find the authorised panel shops to expensive.

After the assessment, I have left numerous messages and sent emails to the claims adviser Cherry Ngambi to please contact me in connection with the claim, but no response, not even to an email that if this is the way they treat customer that I would cancel my insurance. I have left a message for her Supervisor Tlangi at 12:06 on 3 April 2013, but I suppose I should have known that not even she would phone back.

My question is, the TV ad, who is bending backwards to get service, is that customers on the telephone?

Company: Outsurance
Country: South Africa
City: Call Centre

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