First National Bank
Lack of transparancy

While doing some internet banking today with ABSA, I noticed an unauthorised amount of R1350 taken from my account. I went to ABSA to investigate and they told me that I was the 4th person with the same problem since Saturday. The only difference was the amounts, from R400 to R12'000. All they could tell me was that it came via the mag tape department at FNB, meaning that it was either somebody using the mag tape info or FNB themselves, as far as I understood. I went to FNB and they refused to give me any info since I was not a client of theirs and said that it is ABSA's problem. Suspecting at this stage, I went to the police to open a case. They sent me back to ABSA to obtain more info. ABSA called FNB's debit order line to get to the bottom of this but FNB refused to give any info. ABSA immediately reversed the transaction and put a stop order on it, but they could not guarantee this from happening again. FNB has a responsibility to tell me who is to blame so I can try prevent it from happening again, since they are the only people who have this information. FNB's helpline numbers also just rings and nobody answers. I feel that there is no accountability here.

Company: First National Bank
Country: South Africa
City: Durbanville

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