Standard Bank
Failure to respond

I noticed that I had a credit balance on a credit card and contacted to call centre. I was told to write an email to request a refund, which I did on 18 February 2013. I received a response to state the matter had been sent to Credit Recoveries Legal department. Having received no response, I sent a further email to the call centre and the Credit Recoveries Legal department on 26 February 2013. To date neither has my email been acknowledged nor has any refund been made.

Company: Standard Bank
Country: South Africa
City: Credit Division

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