IWYZE
Poor claim n customer service

I called in to lodge a claim, submitted documents as per requirement and guess what? Promise to finalize claim today, called to find status, and promise to call back, I called @ 5, the agent left, no team leader or manager to talk to, what kind of call centre? two people promise to call back and the last agent nomfumdo unfriendly and rude @ her best level! What's the service level agreement?

Company: IWYZE
Country: South Africa
City: Claims department

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