Absa
LIGHTENING DAMAGE - WHERE?

ON MONDAY, 11 FEB 2013 LOGGED CLAIM ON ABSA CALL LINE. SMS RECEIVED AGENT TO CONTACT CLAIM NO GIVEN. SINCE THEN, AND TO DATE I HAVE USED OVER R600.00 AIRTIME TO ASCERTAIN WHO WILL, AND WHAT REPAIRS TO BE DONE. I HAD TO SHOW WHERE LIGHTENING HAD STRUCK HOUSE, ROOF TILES DAMAGED, POWER KNOCKED OUT. ON WEDNESDAY ELECT CAME TO TAKE PICS OF ELECT FAULT? ADVISED COMP IN KLERKSDORP WILL DO REPAIRS. THEIR TEL NO GIVEN I CALLED AND ASKED WHEN, I HAVE A HOLE IN THE ROOF, WHEN DAMAGE OCCURED IT RAINED, CEILINGS HAD WATER DAMAGE.THEY SAID MAYBE FRIDAY? A WEEK LATER? I ASKED HOW COULD THEY LEAVE HOLE OPEN, THEY THE REPAIRERS SAID NO AUTH GIVEN TO DO REPAIRS AFTER ABSA ASSURED ME IT HAD. ON FRIDAY I AGAIN ASKED WHAT REPAIRS TO BE DONE THE AGENT SAID COULD NOT DISCUSS, ABSA SAID THE AGENT HAD ADVISED THAT NO ELECT DAMAGE, (I MUST HAVE CLIMBED ON ROOF, SHATTERED THE NOK, BROKEN THE TILES AND SPREAD OVER MINE AND NEIGHBORS YARD). AGENT HAS AN EXPERT IN LIGHTENING DAMAGE SO HE IS RIGHT. THUS HE IS CALLING US LIARS. I HAVE BEEN HONEST FROM THE START, I HAVE TAKEN TILES OF GARAGE ROOF TO REPLACE BROKEN TILES ON HOUSE ROOF AS THESE ARE NO LONGER AVAIL. NOW AM TOLD ITS DUE TO MY NEGLIGENCE. NO CLAIM!

Company: Absa
Country: South Africa
City: JOHANNESBURG

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