Nedbank
IT TAKES MORE THAN FIVE MONTHS TO SORT OUT CLAIM

I LOCKED A CLAIM FOR WATER DAMAGE TO MY ROOF, CEILING AND CARPORTS . I WAS TOLD THAT THE ROOF WAS DUE TO MY NEGLIGENCE THAT THE ROOF WAS LEAKING .I WAS TOLD TO REPAIR THE ROOF IN ORDER FOR THE CEILINGS AND CARPETS TO BE REPAIRED .THE PROBLEM I HAVE IS THAT THE CEILINGS HAVE WATER DAMAGE THE ER HAS TOLD ME THAT HE WILL ONLY PAINT MY CEILING WHEREBY I DISAGREE AS THE CEILING IS BASICALLY ROTTEN DUE TO THE WATER DAMAGE I THINK THAT THE RIGHT WAY TO ADDRESS THIS IS TO REPLACE THE CEILING RATHER THAN JUST PAINTING THE PROBLEM .I FEEL THAT THEY ARE NOT LOOKING AT THE CLIENTS NEEDS AND INSTEAD LOOKING AT THE CHEAPEST WAY OF PAYING FOR THE REPAIRS TO THE PROBLEM.AS TO THE ROOF BEING MY NEGLIGENCE I ALSO DISAGREE AS THE PROBLEM WHERE THEY SAID IT WAS IS WHERE THE ROOF TILES MEET AS A JOINT AND WAS NEVER WATERPROOFED .IT WAS ONLY THIS YEAR THAT THERE WAS SEVERE RAIN THAT THE WATER SEEPED IN ALL A LONG PREVIOUS YEARS IT RAINED AND DID NOT SEEP IN .I THINK THAT THE WAY THE INSURANCE COMPANY BEING NEDBANK INSURANCE HAS HANDELED THIS CLAIM THAT IT IS NOT IN MY BEST INTEREST TO STAY WITH THEM ANY LONGER AS I GET THE FEELING THAT MY INTERESTS ARE NOT AS THEY WOULD SEE IT AS BEING THERE OWN

Company: Nedbank
Country: South Africa
City: GAUTENG

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