First National Bank
Unreliable financial service - unprofessional staf

I travelled overseas recently and advised FNB - a customer care agent Tracy telephonically that I would be overseas from 17 Jan to 2 Feb 2013. I also advised that I would not be able to make my monthly payment timeously but would do so on my return. I also had my credit limit increased On or about 24 January I received several distressing SMS's from FNB Card advising that I was in arrears, demanding an amount of R5243.48. 2nd SMS stated that they had deducted funds from my FNB savings account and that my facility had been suspended, This placed a heavy burden on me as I had to find money to fund my trip further until I was back in SA. On my return I called FNB's offices on 5 February and tried to resolve the problem telephonically and spoke to Ariel Klim. Did I get a shocker. Rude would not and could not describe this person. I addressed a letter but only received a response to a third of my queries.

Company: First National Bank
Country: South Africa
City: Credit Card Division

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