Vodacom
Worst Service

I took out a new contract with Vodacom where I needed to pay R1400 in to get my device. When I accepted the contract, the sales consultant consultant advised me that the amount would be debited from my account. The phone was deliverd to me last week Tuesday, Tuesday evening my account was soflocked, I called Vodacom and was advised that I have reached my credit limit. The following day I received an SMS stating that my credit limit was increased and my phone was working fine thereafter until yesterday when it was softlocked again. I called the accounts department and spoke to Zanele who advised me that my account is up to date therefore it cannot be suspended and that I would be debited on the 27th of this month. She got my phone back online. This morning my services was suspended again therefore I called in again and was advised that my account is in arreas. Being unhappy with the service I received from the consultant, I requested to be transferred to a superior and this is when I spoke to Jason! He advised me that I am in arreas and this is my fault because the debit was not successfull. He furthere stated that I need to make a cash payment and this was not the agreement!!!

Company: Vodacom
Country: South Africa
City: Call Centre

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