Mtn
LINE SUSPENDED DUE TO "NON PAYMENT"???

ON 2013-02-28 I PAID FEBRUARY'S ACCOUNT AND ON THE 10TH OF MARCH 2013 MY 3 X LINES WAS SUSPENDED DUE TO "NON PAYMENT" THE AMOUNT DUE WAS R1, 687.38 AND I PAID THE AMOUNT OF R1, 690.00 DECEMBER 2012 MY STATEMENT STATED THAT I WAS IN CREDIT WITH THE AMOUNT OF R11.24. JANUARY 2013 MY STATEMENT WAS R2, 156.54 WHICH I MADE A PAYMENT OF R2, 160.00, THUS MY ACCOUNT ARE PAID UP TO DATE, I PHONED CUSTOMER CARE WHICH THEN INFORMED ME THAT I WAS IN ARREARS FOR THE AMOUNT OF R3, 077.88. IF YOU LOOK AT THIS AMOUNT IT ADDS UP TO EXACTLY THE AMOUNT OF FEBRUARY 2013 AS WELL AS THE AMOUNT DUE FOR END OF MARCH 2013 FOR THE AMOUNT OF R1, 390.00. I TRIED TO ADVICE CUSTOMER CARE CONSULTANTS ON MORE THAN ONE OCCASION THAT MARCH PAYMENT IS NOT YET PAYABLE AND THAT I HAD PAID FEBRUARY`S ACCOUNT, WHICH THEY CONFIRMED TELEPHONICALLY AS IT DID REFLECT THE SAME ON THEIR SYSTEM. THUS MY QUERY IS THAT IT IS HIGHLY IMPOSSIBLE FOR MY LINES NOT TO BE PAID UP TO DATE, BUT YET THEY MADE ME MAKE AN ARRANGEMENT TO STILL PAY THE FEBRUARY`S MARCH ACCOUNT. WOULD YOU BE SO KIND AS TO LOOK INTO THIS MATTER AS A MATTER OF EXTREME URGENCY AS THEY TERMPORALY OPENED MY LINES BUT WILL SURELY SUSPEND IT ONCE AGAIN AT END MARCH!

Company: Mtn
Country: South Africa
City: HEAD OFFICE

  <     >