Innovation Group
Poor communication and no feedback on complaints

I am paying insurance premiums to this company for more than 15 years and did not claim a single thing till last year when my TV give notice. The company to whom they sent it for repairs informed that it was beyond repaires. I got R500 for replacement of a R4500 TV! The reason was that the policy does not state that they must pay for replacement.. They phoned me to ask if i want to ad this to the policy. I agreed and told them to remove the TV from the policy. On the 20th of January my Freezer which was stated on the policy give notice. I spoke to Trishen who told me that the freezer is not covered by the policy!! The only covering I now have is for electronic goods such as TV, Radio, computers etc. He told me that he will investigate and come back to me. Needless to say nothing has happened!!

Company: Innovation Group
Country: South Africa
City: Johannesburg

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