Absa
ONLINE SUPPORT? - Forget It

I travel a lot into Africa on business and we often joke when travelling that you can't complain about the SERVICE - because there ISN'T ANY! I didn't realise that this also applied to ABSA with whom I have been a client for over 20 years.

I have been working in Zambia for a few weeks and I had an issue with my ABSA cheque card - so while logged on the ABSA website - so I clicked on the link "PRIVATE ASSISTANT" and requested assistance. I was emailed back that I would shortly be contacted. Four working days later - no phone call or email.

So I forwarded the message to the ABSA Client Service on the main website and got an automatic response - [EC: EF012CEE] - and even a ticket number - [#ID: EF012CEE-11F4-156F-BED2-9E263C610000#] - on the 17/01/2014. Ten days later, nobody has contacted me with regards sorting out my issue!

I am just back in SA and I can truthfully say that I can't complain about the assistance from the ABSA website or Client Services - many because there ISN'T ANY!

Company: Absa
Country: South Africa
City: ONLINE

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