Absa
How Not To Deal With A Client! Ref 2652554

13 January 2014 I went to buy Dog food. My ABSA Credit Card was rejected as unsuccessful. On the same day I again tried to use my ABSA Credit Card with the same result. On the 14 January 2014 I again tried to use my ABSA Credit Card with the same result. I contacted ABSA Card Division who took my verbal report and said that they would sort the problem out, indicating that the problem was between ABSA Bank & Nedbank and they advised that this problem had nothing to do with my actual ABSA Credit Card. Between the 14 - 22 January 2014, I phoned ABSA Bank on various different telephone numbers communicating with people such as Paula, Mulligan, Nangumsa, Lorraine etc.
On the 20th & 21st January 2014, I was advised to contact Ilsa Venter from the ABSA Action Line, Dispute Resolution & Complaints Division. Ilsa Venter allocated me a reference number and sent by email an official ABSA Bank Dispute Resolution Letter that promised that within 3 working days I would be provided with a resolution/answer to the problem.

NB: Initial date 14 January 2014 - TEN WORKING DAYS ago and my ABSA Credit Card is still not working.

WHAT DO I HAVE TO DO? TO GET THIS PROBLEM RESOLVED.

Paul Thorogood

Company: Absa
Country: South Africa
City: Credit Card

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