Nedbank
How long does one have to wait???

I've settled my car on the 6th of January and requested for the necessary documents to be sent to my nearest Nedbank branch. On the 9th of January i received confirmation that it will take 5-7 days to process and i can expect my documents to be delivered to the branch by then. On the 14th i called just to confirm that everything is going well and that i can still expect my documents within 5-7 days. I was told it was only processed on the 14th and now have to wait another 5-7 days. It's now the 23rd and after calling yet AGAIN today i was told that there was some delay and they are still waiting for the documents and they will only be delivered to the branch 2 working days time. And during this time no one called me from Nedbank to inform me of any delays. As per usual bad service from a bank where i've been a loyal client for over 20 years. So much for trying to clear your debt and moving on. I hope that the bank will deliver by Monday however i find this unacceptable that a process that should take maximum 7 days have so far been taking 16 days from the day i've settled my car to the expected day of delivery of the documentation!!! I will NEVER finance anything through Nedbank!!

Company: Nedbank
Country: South Africa
City: MFC, Vehicle Finance

  <     >