Fnb Insurance Brokers
FNB Short Term Insurance Incompetence

In Nov I joined FNB insurance, stating it should start 1 Feb'14 and be debited on the 1st of every month. On 11 Dec my account was debited in error with the insurance premium resulting in my account being over drawn. I was reimbursed 6 days later. I was assured that there won't be any impact from my account being over drawn but was charged a temporary facility fee. The sales consultant confirmed to call me on 3 Jan to reactivate my policy since it had to be cancelled, which did not happen. On 2 Jan my account was again debited in error with a different amount. On 3 Jan I left a message for the person handling my case. On 6 Jan I had to initiate contact again and she was unaware of my situation. She investigated and I was contacted by a back office clerk. He apologised for the error, however he could not explain why the amount changed, causing me to question the excuse. I was assured to be reimbursed by lunch time 7 Jan and also be contacted by the Sales Manager, neither happened.

Company: Fnb Insurance Brokers
Country: South Africa
City: Short Term

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