Standard Bank
They just dont understand

Hi I am back again my last report I wrote was on the 16th of December where standard bank would not assist me via my secure message that I send from my internet banking profile. I got a quick response from there people after my report on hallo peter, but all just ran to a dead end again. I asked them to change my monthly EFT limit via email and secure messaging as I cant phone them because i'm in Algeria in the desert were email and internet is the only means of communication . but still they try to phone me! after I have told them 100 times that there is no cell phone reception . then they tell me okay then I must phone them or visit a branch as if there is any in this sand pit? Then they tell me that email used to send the secure message is not the same as my email. I mean really if I send a secure message from my internet banking profile where I had to log in with my card number and all my password how can they think its not me? why don't they trust me and then what is the purpose of the secure message if they cant help you? Why would I then post a complaint on hallo peter if it wasn't me?

Company: Standard Bank
Country: South Africa
City: Kempton park

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