First National Bank
Please Stop Wasting My Time

After receiving the new pricing policies effective 1 July, I elected to change the basis of fees on our Business Transact account from Pay as You Use to Option 1 - Single Pricing. I logged on to our Internet banking site using my user name and password to send a secure message to this effect. This is the reply I received:
"Due to security protocols we do not accept requests for account statements or transactional related account enquiries via email."
1. This was not via e-mail, but a secure message.
2. After logging in to internet banking I request statements and perform transactions daily - without any problems at all.
How exactly is it any different when I send an instruction from the secure banking site?

Kindly action my request without any more inane responses.

Company: First National Bank
Country: South Africa
City: FNB Contact Centre

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