Standard Bank
Customer Assistance product provides frustration!

I logged a request for Customer Assist with my Private Banker at the Eastgate/Bedfordview suite in October. As off 23 September I sent through all the required documentation for my application along with the application. Since that time this application has gone back and forth with Nicolette from customer assist with no positive communication. As off Thursday 27 November, a call from my private banker confirmed the funds was being released and all was in order. As off today 2 December, I have now received feedback that apparently the funds will not be released due to an issue with my initial. Must I sign in Gold before I get proper feedback? In 1 month and 2 weeks I have contacted the private banking suite on a daily basis and will only get a response when I call.

What kind off Customer service is this? Does it pay to be a private banking Client? Maybe it is seriously time to consider another bank as with this incident, Standard Bank private banking suite Bedfordview/ Eastgate is NOT moving forward but rather backwards!

Company: Standard Bank
Country: South Africa
City: Private Bank Bedfordview

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