First National Bank
Pathetic service from Private Banking

First I get a notification on internet banking that I should upgrade to private banking. I read up about private banking and saw that I didn't qualify. I phone the private suite (waited 5 mins for my call to be answered) and was told that I was a valued customer and they wanted to upgrade me even though I didn't qualify. I ignore this for a while, but eventually become annoyed with the messages. One day I took up the offer, only to be told by the system that my application was declined. A few days later I get an email from 'my private banker', when I mention to him what had happened, he sent me a mail saying that there had been a mistake and he wouldn't contact me again. Next thing, the ATM starts telling me to upgrade. So I accept, and now I am allegedly a Private client. I get an email saying that my private banker would be in contact within 5 days - which never happened. I phoned the call centre and waited 6 minutes for the call to be answered before I finally gave up. I mailed a complaint and got a response saying that someone would respond to me, which they never did, and never responded to my follow-up complaint either. FNB private clients is a JOKE.

Company: First National Bank
Country: South Africa
City: Private Clients

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