First National Bank
Charging fees even though its their own erro

I fetched my replacement card last week. I loaded the FNB app on my phone and continued to use that, my card and my cellphone banking without problems.

This W/E I suddenly started getting access errors when trying to access my online banking and at least 10 times it gave me the error '3rd failed attempt would result in my acc being blocked...' (because this was over the 3rd attempt i figured it was a syst error). Today I decide to call FNB, they give me assistance to the point where I can reset but i then get an error relating to either my card number or pin being incorrect. I spoke to Tsakane, Madoda, Priscilla, Ayanda and Siphiwe (until I couldn't handle another excuse... their agents were skilled but none had the sense to find me plausible resolution). their cell phone banking also wouldn't work "An error has occurred on this transaction. Please try again later" and yet their telephone banking department wanted to charge me.

After 30 min of going from pillar to post and repeating myself, I was advised that I would have to go to a branch or ATM to change my pin (which has been fine all along) and maybe then i could reset my details. Why charge when your systems are failing me

Company: First National Bank
Country: South Africa
City: Head office

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