First National Bank
BEYOND A JOKE

On 1 October, I tried logging on to my internet banking and was told that the login details that I have been using for the last 10 years were incorrect. So I need to go and reset my password. I was unable to do this due to an error message that I received.
A call was logged to the technical department, who took ages to respond. I have to resort to logging a complaint on Hello Peter (ref number is 354644).
In the interim of me waiting for feedback my wallet (which had my card) was. I then got a new card number and pin and on 17/10/2013 I got an email from Neo Kunene saying my profile is updated and I should be able to log on perfectly fine.
When I tried to go in again, I received error messages again. Low and Behold, nothing unexpected right? I logged another call yet again and was told I have to wait until someone calls me.
Now the problem that I have is I had to do telephone banking to do the payments that I relied on internet banking to do and for each transaction and I occurred a charge for each transaction. It's my payday tomorrow and I need to do my payments again. Do I have to go through the same material inconvenience, distress and financial loss again

Company: First National Bank
Country: South Africa
City: Online banking

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