Standard Bank
Wrong information leading to card blocked

I recieved new bank cards and needed to update/reset my internet banking.
I phoned the 0860 123 000 number to find out how to do it. A man (unfortunately I dont have his name) told me what I needed to do. It didnt work and gave me an error message every time. He said I must click on create pin and password.

He then told me he will get IT to sort out the problem and get back to me, never did.

I phoned back again today and spoke to a lady (unfortunately I dont have her name either) she told me to go to reset password and csp, It gave me an error again and then said I must go into a branch to get it sorted.
The whole point of having internet banking is so you dont have to go into a branch.

I am really annoyed with this, why does the people on the other side of the phone not know exactly what to do? Maybe if they gave me the correct info from the start it would not have blocked.

Can this be resolved without going into the bank?

I needed to do a transaction urgently and had to make another plan.

Please advise soonest

Company: Standard Bank
Country: South Africa
City: Internet banking hotline

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