First National Bank
Poor Service -Lack of Client care

I am client of FNB and they advise us to use their application and cellphone banking but when an issue rises from their system they fail to resolve same. On the 28th October i purchased airtime to a value of R 150.00 and to date i have not receved my voulcher, i called the call center on the 29th, and log a query with them and the only feedback i got was to contact Vodacom but supprisingly Vodacom never received the fund. i further call again and spoke to a different person who gave me a ref: 54365 and call ref: Rp13103126371 and requested a billing statement to show that Vodacom never received the funds hence they cant credit same. I call over serveral time send the report to them and now i was advised they cant help i need to go back to Vodacom. How can a mater to resolved if i as a client am not happy. Its FNB system at fault and it should fix this issue as i have been waiting for a long time and i do not believe that this is the service i am paying for. i have sent an email to 'sabdullah@fnb.o.za' of which i have not recieved feedback which clearly show there is no sense of urgency. I need this matter resolved before the end of business today.

Company: First National Bank
Country: South Africa
City: Head office - Cell phone

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