Vodacom
No feedback - Bad info

I wrote the below report on 23.10.2013 and got quick feedback from Leeza Brazier. Thank you for that.

I am however still waiting for the Retentions support dept to call me. How long can this take???

I have 5 contracts with Vodacom of which I am the master account holder. One of the numbers is due for an upgrade next month on the 11th. Yesterday I received an sms and an e-mail that I could upgrade this number. When I call into the call center and upgrade line, I am told that I cannot upgrade now. Question would then be why send out the sms and the e-mail?

Why waste my time and effort of logging into the website and calling the call center?

I have been a loyal client of Vodacom for a long time now and this is not the level of service that I would expect from Vodacom. Does loyalty not matter to Vodacom?

Company: Vodacom
Country: South Africa
City: Upgrades

  <     >