First National Bank
FNB Private Clients remarkably poor service

The amount of stress caused by the poor performance of the Private Clients bankers, and Private Client service suite is indescribable. Every email I have had to re-explain my complaint and once again request assistance for the same banking tasks I have needed carried out whilst abroad on business.

This 24 hours service suite has, without exaggerating, the worst customer response times I have ever come across. The private bankers assigned to me (Mandla Nyoni, Sipho Mlambo) have failed in every way. I will not go into their plethora of errors. In 47 days I have communicated with FNB close to 20 times. Only one task has been completed in this time frame. The amount of my time and effort spent trying to sort out a handful of simple banking tasks with this "premium" team is pathetic and after 28 years of banking with you I am very near to leaving.

Reference numbers for some of my correspondence are as follow:
1-750165609
1-754901668
1-756020218
SD1778492
1-762642113

I still have those very same banking needs, the two private bankers above are never to contact me again. I would like one person, to make contact, and maintain contact until these issues are resolved.

Donovan

Company: First National Bank
Country: South Africa
City: Service Suite

  <     >