Nedbank
Treating a long term investor like a criminal

I phoned to reinvest my account and update my personal details.

The consultant, Melissa, asked me the security questions and considering I am phoning to update my details, and could not remember what address or phone number they had on their system, I gave her every address and phone number that it could possibly be and then she said I had failed the security questions and had to re phone again. She was totally sticking to a script and not listening to what I was saying. I phoned again and got the same person and then she said she would transfer me to another consultant, which she did and then the line went dead!

I phoned for the 3rd time and got to through a lady named, Rachel who was able to assist me with the reinvestment.

However, in order to update my name and address, I have to go into a branch anyway...

What is the point of a call centre if I have to go into the branch anyway?? With email technology, surely I could email my proof of residence and ID as all the service providers have allowed me to do??

Thanks for making me feel like a criminal Nedbank!

Company: Nedbank
Country: South Africa
City: Call centre

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