Clicks
No response to repeated emails

I tried to use my credit card on 2 July to pay for bus tickets and the validation did not work. I phoned customer service and after about an hour of being passed to FNB financial services (who administer the card) and back again, and changing my password several times, I tried paying again with no success. I phoned again next day and again spent about an hour trying to solve the problem. Apparently I failed the security test. Someone suggested I go and update my profile at an FNB branch but they told me they could not do it as it wasn't an FNB card. A consultant let me phone Clicks again and they said this new validation was to protect the customer. I have a problem that they introduced this new system but their consultants were not trained to handle difficulties. I sent a proof of residence on 12/07 because they still had an address from more than 3 years ago - I must have updated details then because they had my new postal address and phone number. I got an answer to an email of complaint I sent on 12/07 but they told me how to make a payment into my credit card, not how to pay a third party online. I have sent 2 more on 200/7 and 06/08 but have not even had an acknowledgement.

Company: Clicks
Country: South Africa
City: Credit Card division

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