Nedbank
PATHETIC AND UNRELIABLE

Yesterday I tried logging in on my Nedbank Internet Banking account with the same details which I have been using for the past 6 months and I was declined 3 times and blocked. I contacted Nedbank and a bunch of security questions were asked, which I did not mind answering. When I was asked how many beneficiaries I have on my account, I said none as there is none. The guy then said I passed the security test and that he has reset my account. But, as expected, I was still unable to log in. I then phoned Nedbank again and this time spoke to a lady. She gave me the exact security questions but when we came to the number of beneficiaries, she denied me as there is, according to her, 1 beneficiary. I was denied service and the phone was put down in my ear.

My question: How the can Nedbank have two answers for 1 security question? The questions asked is pathetic - my house address, ID number, cellphone number and the beneficiaries. Any person who was in possession of my ID book would have been able to reset my account and log in.

I demand answers Nedbank! This is not the only problem that I have been having with this bank since I started banking at Nedbank. I dare you to reply.

Company: Nedbank
Country: South Africa
City: Call Centre

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