Animal Medic Care Pet Medical Aid
CONNED BY PET BROKER

POLICY TAKEN WITH ANAND IN JULY 2012. LAST MONTH I TOOK MY BOERBULL TO THE VET AND WAS DIAGNOSED WITH GASTROENTRETIS.SUBMITTED CLAIM WITHIN 5 WORKING DAYS, 2WEEKS PASSED AND PAYMENT WAS NOT MADE. PHONED ANAND WHO SAID THE EMAIL WAS DOWN AT HEADOFFICE AND SAID THAT HEADOFFICE WILL NOT PAY THE CLAIM AS 5 WORKING DAYS HAVE PASSED. SO I ASKED HIM HOW IS IT MY FAULT AND THAT I WILL SEND HIM THE PROOF OF EMAIL SENT. FEW DAYS LATER GOT AN EMAIL FROM SUVEER STATING THAT THE CLAIM IS WITH THE CLAIMS DEPARTMENT AND I SHOULD EXPECT PAYMENT EARLY NEXT WEEK. PAYMENT WAS NOT DONE. EMAILED ANAND WHO RESPONDED BY SAYING THAT "WE HAVE INVESTIGATED YOUR CLAIM AND CONCLUDED THAT THE TREATMENT ADMINISTRATED WAS NON OTHER THAN A ROUTINE CHECKUP AND THAT THE TREATMENT AND MEDICATION FALLS UNDER GROOMING AND PERSONAL CARE". HE REFUSES TO PAY AND SUGGESTED I CANCEL MY POLICY. PRIOR TO THIS CLAIM I SUBMITTED A CLAIM WHICH ANAND REFUSED TO PAY BECAUSE IT WAS NOT WITHIN 5 WORKING DAYS. I WAS NOT ADVISED IN WRITING AND ORALLY OF THE 5 WORKING DAYS PERIOD. HE AND HIS COMPANY IS A I FOUND OUT HE IS NOT REGISTERED WITH THE FINANCIAL SERVICES BOARD. HE ACCEPTS PAYMENTS AND DOES NOT HONOUR THE CLAIMS.

Company: Animal Medic Care Pet Medical Aid
Country: South Africa
City: Mt edgecombe

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