Absa
Unauthorized debit

Hi,
At the beginning of this month I realized that ABSA increased by debit order for my vehicle finance with almost R600 without my consent. Firstly I would like to know how legal this is? Then, I've emailed on the 3rd and on a later date and even though the auto response says someone would be in contact with me within 72 hours, it never happened. I now phoned, held on for 30 minutes and got to speak to someone. I need you to pay my refund with interest quicker than the 5 - 8 working days, it didn't take you that long to take it. Also, nothing on my insurance changed since the day I financed the vehicle through you, don't you have the resources available to find out for yourself. Just another reason why I'm slowly but surely moving everything away from ABSA.

Regards.

Company: Absa
Country: South Africa
City: AIP Services

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