First National Bank
FNB in contact

I opened an account. I set up the online banking to link my account and to see what is happening.
I would like to use your Somerset West Branch. I was at the branch a total of 14 times in which time to activate an account (?) -
There was always no less than 7 people in front of me.
I am unable to make an appointment like a professional person.
I have to que neatly if I arrive early.
I am treated like a complete dodo if I do get to the counter, IE this is not the right queue (No sign info up anywhere) you have to go to a consultant.
Or Mall Branch - Yes we can help you, send me to a line and it turns out they cant help me to activate (Manager is of course gone after he helpfully pointed me to the wrong queue).

I have now had to pay in excess of R500.00 because of who knows what on a credit card I HAVE NOT EVEN USED YET. I cannot use the cards, I cannot use the online service, I cannot talk to you, BUT I CAN SURELY BE BULLIED INTO PAYING BILLS.

I want:

A Full refund.

An Apology.

Better service.

Company: First National Bank
Country: South Africa
City: Somerset West

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